We'll ship your order within 7-10 business days of receiving your order and you'll receive a shipping confirmation number to track your order.
If your order seems to be lost, please contact the shipping carrier first, and if you're still having an issue after that, contact us at firstname.lastname@example.org.
We currently run our shipping and fulfillment business out of our retail store in Leesburg, Virginia.
We do! As a growing business, we only restock items based on need. If you find an item that you really want and it's sold out, sign up for restock notifications and you'll be notified when it restocks! If we're unable to restock the item, we'll always direct you to another similar style.
Yes, use code STOREPICKUP at checkout and we will process your order for store pickup and notify you when it's ready.
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return for a store credit.
To be eligible for a return, your item must be in the same condition that you received it, and we don't accept any items sent back to us without a return request.
The item should be unworn or unused, with tags, and in its original packaging. You’ll also need to include the receipt or order slip. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.
Need to return an item or have a question about a return? Contact us at email@example.com.
Once we’ve received and inspected your return, and we'll let you know if your refund was approved or not. If approved, you’ll automatically receive store credit. If rejected, you'll be responsible for the shipping charges to get the item back to you.
Damages + issues
Once you receive your order, inspect the item and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can discuss the issue with you and make it right.
Non-returnable + non-refundable items
We don't accept returns for any sale item or final sale item. This also includes sale and final sale items purchased using a gift card.
Since we're currently a growing business, we don't accept exchanges online, but we accept them at our store in Leesburg, Virginia.
If you're shopping online and looking to get a different item, you can start a return through our Return Center to get store credit and buy your preferred item!